Privacy Policy

This Privacy Policy is published in accordance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023. It is an electronic record generated by a computer system and does not require any physical or digital signature.

The Platform at zoinzo.in, including the related mobile site and mobile application, is owned by ZoinZo, a sole proprietorship concern, having its principal place of business at Alwar, Rajasthan 301001, India. This Privacy Policy explains what personal data we collect when you use the Platform, why we collect it, who we share it with, and the choices available to you. It should be read together with our Terms & Conditions.

1. Information we collect

We collect the following categories of personal data:

• Identity data: full name, date of birth, profile photo, and government-issued identification submitted for verification.
• Contact data: email address and mobile number.
• Vehicle data: make, model, registration number and insurance details, where you offer rides as a Driver.
• Location data: your pick-up and drop-off points, and precise location during an active ride where you have granted the permission, to enable matching, navigation and safety features.
• Transaction data: records of subscriptions purchased, contributions paid and ride history. Card, UPI and bank details are collected and stored by our payment gateway and are not stored on our servers.
• Technical data: IP address, device identifiers, browser and operating system details, usage logs, and how you first reached us (the website or link that referred you and the first page you opened).

Providing this data is voluntary. You may withdraw your consent at any time by writing to the Grievance Officer named below; however, we may then be unable to continue providing the Services to you.

2. How we use your information

• To register and authenticate your account and verify your identity.
• To match Drivers and Passengers travelling in the same direction, and to enable them to communicate.
• To process payments and subscriptions, and to handle cancellations and refunds.
• To provide customer support and respond to complaints and grievances.
• To detect, investigate and prevent fraud, misuse and unsafe conduct on the Platform.
• To send service communications, and, where you have consented, updates about the Platform.
• To comply with applicable law and respond to lawful requests from public authorities.

3. How we share your information

We do not sell your personal data. We share it only as follows:

• With other users: once a ride is confirmed, your name, profile photo, rating and the contact details necessary to complete the journey are shared with your co-rider.
• With service providers: our payment gateway for processing transactions, cloud hosting and database services, mapping services, and SMS and notification providers. These parties process data on our instructions and are bound by confidentiality obligations.
• For legal reasons: where disclosure is required by law, by a court, or by a government or law-enforcement agency, or is necessary to protect the safety of a user or the public.

4. Data security and retention

We follow reasonable security practices and procedures as prescribed under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, including encryption in transit, access controls and secure cloud infrastructure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal data for as long as your account remains active, and thereafter only for as long as required to comply with applicable law, resolve disputes and enforce our agreements.

5. Your rights

• To access the personal data we hold about you and obtain a summary of how it is processed.
• To have inaccurate or incomplete data corrected or updated.
• To have your personal data erased, and your account closed, where it is no longer required for a lawful purpose.
• To withdraw consent previously given, prospectively.
• To nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.

To exercise any of these rights, write to the Grievance Officer named below. We will respond within the timelines prescribed under applicable law.

6. Children

The Platform is not intended for persons under the age of 18, and we do not knowingly collect personal data of children. Where we become aware that such data has been collected, it is deleted.

7. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences and understand how the Platform is used. You may configure your browser to refuse cookies, though parts of the Platform may then not function as intended.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated date, and your continued use of the Platform after such posting constitutes acceptance of the revised policy.

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. Any grievance regarding the processing of your personal data or the content on the Platform may be addressed to the Grievance Officer, who will acknowledge it within 24 hours and redress it within 15 days of receipt.

Kartik Khandelwal
ZoinZo
Alwar, Rajasthan 301001, India
Email: zoinzo.official@gmail.com
Callback: request one from our support page
Hours: Monday to Saturday, 10:00 to 18:00 IST