Privacy Policy

At ZoinZo, your privacy and data security are our highest priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Data"). The types of data we collect include:

• Identity Data: Full name, date of birth, government-issued identification (for verification purposes), and profile photos.
• Contact Data: Email address, phone number, and physical address.
• Vehicle Data: Make, model, year, license plate number, and insurance details (if you are a Driver).
• Location Data: Precise GPS location data during active rides to facilitate navigation and ensure safety.
• Transaction Data: Details about payments, ride history, and billing information.
• Device Data: IP address, browser type, operating system, and device identifiers.

2. How We Use Your Information

We use the collected information for the following core purposes:

• Providing Services: To facilitate ride-sharing, match drivers with passengers, and process cost-sharing transactions.
• Safety & Security: To verify user identities, conduct background checks where legally permissible, and monitor for fraudulent activity.
• Communication: To send you ride updates, administrative messages, and customer support responses.
• Improvement: To analyze usage trends and improve the platform's algorithms, UI/UX, and overall performance.

3. How We Share Your Information

We do not sell your personal data. We only share it under the following circumstances:

• With Other Users: When a ride is confirmed, we share your name, profile picture, and necessary contact details with your ride partner to facilitate the journey.
• Service Providers: We share data with trusted third-party vendors who assist us in providing services (e.g., payment processors like Stripe, cloud hosting via Firebase, and SMS verification services).
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Security

We implement robust, industry-standard technical and organizational security measures to protect your data from unauthorized access, loss, or alteration. This includes end-to-end encryption for sensitive data (like payment details) and secure cloud infrastructure. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Data Rights

Depending on your jurisdiction (such as under the GDPR or CCPA), you may have the following rights regarding your Personal Data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal data when it is no longer necessary for the purposes collected.
• Right to Data Portability: Receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact our Data Protection Officer at privacy@zoinzo.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies, but doing so may impact your ability to use certain features of ZoinZo.

7. Changes to this Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date at the top. We encourage you to review this Privacy Policy frequently.